Refund and Return Policy

Refund and Return Policy

Last updated: April 08, 2026

At Dogzy, customer satisfaction is important to us.

1. Return Period
You have 30 days from the date of delivery to request a return.

2. Eligibility for Returns
To be eligible, items must be unused, in original condition, and in original packaging.

3. Return Process
To initiate a return, please contact our support team with your order details.

4. Refunds
Once your return is received and inspected, we will notify you regarding approval. Approved refunds will be issued to your original payment method.

5. Non-Refundable Costs
Shipping fees are non-refundable unless the product is defective or incorrect.

6. Damaged or Defective Items
If you receive a damaged item, please contact us within 48 hours with proof (photos/videos).

7. Late or Missing Refunds
If you have not received your refund, please check with your bank or payment provider.

8. Contact
support@dogzy.org